Lining up your ride…
Lining up your ride…
What is covered, what it costs, and what happens when something goes wrong.
A host cancels, you still drive
If your host cancels, we find you another car for your original dates and cover the price difference up to a set limit. You do not pay more because someone else changed their mind.
A finished trip stays finished
Damage claims must be opened within a fixed window after the trip ends, with photos. After that the trip is closed and cannot be reopened against you.
Reviews are written blind
Neither side sees the other's review until both are in or the window closes. A review is an opinion, not a reply to one.
Citations are passed through, not marked up
A parking ticket or toll incurred during your trip is charged at cost, evidenced, and only within the window it could have happened in.
Each host picks one of these for their car. The policy that applies to your trip is shown before you pay and again on your booking.
Something already gone wrong? Open a claim and we will take it from there.